Terms of service

Terms of Service

Last updated: September 11, 2026

Welcome to Snuggle & Go! These Terms of Service ("Terms") govern your use of our website located at https://snugglego.co.za (the "Site") and the purchase of any products from us.

By visiting our Site or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms. Please read them carefully before using our website.

1. Overview & General Conditions

  • Store Owner: Snuggle & Go operates this online store. Throughout the Site, the terms "we", "us", and "our" refer to Snuggle & Go.

  • Acceptance: By accessing or using any part of the Site, you agree to these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services.

  • Age Requirement: By agreeing to these Terms, you represent that you are at least the age of majority in your province or country of residence, or that you have given us your consent to allow any of your minor dependents to use this Site.

2. Products & Pricing

  • Product Details: We make every effort to display the colors, features, and details of our products (including the 3-in-1 Diaper Bag/Bassinet) as accurately as possible. However, actual colors may vary depending on your mobile or computer screen settings.

  • Pricing Currency: All prices listed on snugglego.co.za are quoted in South African Rand (ZAR) and include relevant taxes where applicable.

  • Price Changes: We reserve the right to change prices or modify product availability at any time without prior notice.

3. Orders & Payment

  • Order Acceptance: We reserve the right to refuse or cancel any order placed with us (for example, in cases of suspected fraud or stock unavailability).

  • Payment Gateways: Payments are processed securely via third-party South African payment gateways (e.g., PayFast or Yoco). By placing an order, you agree to comply with the terms of these payment providers.

  • Accurate Information: You agree to provide current, complete, and accurate purchase, billing, and account information for all purchases made at our store.

4. Shipping & Delivery

  • Fulfillment Region: We currently process and fulfill orders within South Africa using local courier services (e.g., Aramex Store-to-Door).

  • Delivery Times: Delivery timeframes are estimates and depend on courier schedules. We are not liable for reasonable delivery delays caused by courier services or factors outside our control.

  • Risk of Loss: Risk of loss and title for products pass to you upon delivery of the items to the address provided during checkout.

5. Returns, Refunds & Cancellations

Your rights regarding product returns, change-of-mind cancellations, and defective goods are governed by our Refund Policy, which complies with South Africa's Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).

6. Intellectual Property

All content on this Site—including text, graphics, logos, images, product photos, and website layout—is the property of Snuggle & Go and is protected by South African and international copyright and trade mark laws. You may not reproduce, duplicate, copy, or exploit any portion of the Service without express written permission from us.

7. Accuracy of Billing & Account Information

You agree to keep your email address (support@snugglego.co.za communications), phone number, and physical shipping address updated so that we can complete your transactions and contact you as needed regarding your orders.

8. Limitation of Liability

To the maximum extent permitted by South African law, Snuggle & Go shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of the Site or any products purchased through the Site.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

10. Contact Information

Questions about the Terms of Service should be sent to us at: